We issue REFUNDS through check payment during the following circumstances:
1. For orders returned within one year but by the time the refund is processed, one year has passed. We need to verify the card that was used of the original transaction and in most cases, a corresponding bank statement and photocopy of the credit card (front and back) has to be submitted as well.
2. Credit cards used to purchase the orders are expired, cancelled or closed. In this case, we require a letter or statement from the bank that states the account has been closed. We also require billing statement/ utility bill if the address is different from what is in the back office system.