How do I sign up for an OG Wallet account?
Organo Gold will create your OG wallet account on your behalf at the time of your registration. Once created, you will receive an activation email containing your account number and a link. You may click on to begin the activation process.
If the account is not automatically created due to system error or If you still do not receive your account activation email once your first commission is due, please contact Organo Gold Distributor Services.
* Please note that OG Wallet is not available in all countries.
How do I activate my OG Wallet account?
If your account is currently pre-activated. In order to activate it, please follow the steps below:
1. Got to www.myogwallet.com
2. Select "Activate"
3. Select one of the required options: "Email Address", "Card Number", "Distributor ID" or” Account number" and enter the corresponding information and click "Next".
4. Then select again one of the following options: "Home phone number", "Distributor ID" o "Date of Birth". Enter the corresponding information, and then click "Next".
5. Complete the remaining steps, and then click "Submit"
Once your account is activated, you will be able to see all the transactions (deposits and cash outs) done in your account. Also, you will see an icon to request the pre-paid OG Visa card. Please note that you will be able to request it only if you have enough balance to cover the activation fee. You just have to select the icon and complete the form and submit the request. Your card request takes approximately 2 weeks to be processed followed by the mailing of the card. After you received the OG Visa, you will be able to transfer the money from your OG Wallet to your OG Visa.
How do I transfer funds from My OG Wallet to my bank account?
1. Please go to https://www.myogwallet.com and login. Click Transfer Funds.
2. Select whether you would like to transfer funds to a previously saved bank account, OG VISA card or to a new bank account, then click Action.
3. If you are transferring to a new account, enter the required account information. Please carefully verify that your banking information is correct, as incorrect information may cause significant delays to your transfer.
4. Enter the Amount to transfer. Enter any personal notes you would like to store on your receipt (for your records only) and click Continue.
5. If currency conversion is required to complete the transaction, currency conversion details will be displayed.
6. Verify the information and click Confirm.
7. Please allow 3-5 business days for the funds to be credited to a bank account in North America or Europe, or up to 5 business days for other destinations.
8. Cash-out to bank account in US, Canada, Europe and UK, service fee per transaction is 3.00 (USD, EUR, GBP); cash-out via wire transfer in Jamaica, Peru, Dominica Rep., Ecuador, service fee is $15.00 per transaction.
Please note: Distributors can only cash out to the bank account of their home country, except for EU countries, where distributors can cash out to the bank account within EU. Cash-out via wire transfer can be made to distributors’ bank account in any countries.
How do I update my OG Wallet account profile information?
To change your registration info:
1. Click Profile
2. Click the Update button for the information you'd like to change
3. Make the desired changes to your information.
4. Click Confirm.
I forgot my OG Wallet account password
We do NOT keep a record of your password!
If you have forgotten your password, please click on the link below and enter your email address (must be the same email address with which your account is registered). You will receive an email containing a link you will need to click on. In order to choose a new password, you will first be asked to answer your two security questions.
If you do not receive your password recovery email, or if you are unable to answer your security questions, please contact us .