To exchange or return a product, the Distributor must follow the procedures below:

a)  Call Distributor Support or send an email to
b)  Provide them with the original invoice number and ID number
c)  Notify them of the product(s) being exchanged or returned,
d)  Receive a Return Merchandise Authorization (RMA) number, and
e)  If exchanging, place and pay any difference for an order for exchange products; the total must be equal to or greater than the products being returned, excluding shipping and taxes. Appropriate shipping charges and taxes will also be charged. No credit will be allowed towards future purchases.
f)  Clearly print the RMA number in indelible ink on the outside of the box. Packages without visible RMA numbers will not will not accepted by the Company.
g)  The Distributor or Retail Customer is responsible for pre-paying all shipping costs related to the returned or exchanged items to be sent. The Company does not accept shipping-collect packages. Please send it to the following address:

Organo Gold Kenya Limited

6th Floor, ABC Towers, ABC Place, Waiyaki Way, P.O. Box 40034, Nairobi 00100

h)  Distributors are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by the Company, it is the responsibility of the Distributor to trace the shipment.

All items for a return should be unused, unopened and in resalable condition. A 10% re-stocking fee may apply for all returned orders and shipping and handling fees are not refundable. The volume and commissions paid to the Distributor on the items being returned will be deducted.

The customer is responsible to return the products and pay for the shipping cost. Please note that the package (box) we use is for one way use only.