Distributors may return products within 30 days from delivery date of the invoice date, only if the products are un -opened, undamaged and in resalable condition. Components of product packs cannot be exchanged individually.
1. To exercise the right of withdrawal, you must inform us directly to our office Organo Gold Singapore by e-mail to email@example.com; of your decision to withdraw from the purchase. To meet the withdrawal deadline, it is sufficient for you to send your withdrawal communication concerning your exercise of the right of withdrawal or return the goods to us before the withdrawal period has expired.
2. Please indicate the original invoice number and the product(s) to be returned in the withdrawal communication.
3. You will receive a Return Merchandise Authorization (RMA) number.
4. Clearly print the RMA number in indelible ink on the outside of the box.
5. You can now return the product by shipping it to Organo Gold Singapore at the address indicated. You will be responsible for payment of all shipping costs related to the returned items to be sent. You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages and contact our Singapore customer service to provide the tracking number. If the returned product is not received by the Company, it is the responsibility of the Distributor to trace the shipment. Products must be returned without undue delay and in any case no later than 30 days from the communication of withdrawal. The received goods shall not be damaged and shall be in the same quantity, unless the goods are destroyed, corrupted, lost or of a different quantity without the consumer’s fault.
6. If you duly withdraw following this procedure, we shall reimburse you as soon as possible but no later than 30 days from the receipt of the products to return. You will only have to bear the direct cost of returning the goods and a 10% restocking fee in case of return.
7. Upon acceptance of the resalable products, you will be reimbursed 90% of net cost of the original purchase price(s) in the same form as the original payment was submitted. Shipping charges incurred at the time of purchase will not be refunded.