1) OCF - Order Cancellation Forms
This form must be submitted to Returns Department in the ff situations:
- Returned orders and distributors refused to pay reshipping fees
- Provided RMA number
- Order cancellation
2) SRF- Shipment Request Form
This form must be submitted to Shipping Department in the ff situations:
- Intercept -Please keep in mind that this can be applied in United States and Canada only. We are able to intercept any order if it is being sent out through UPS and Canpar. In order to proceed with the request, please check the delivery date. It should be at least 24 or 48 hours depending on the schedule delivery date.
- Orders have been returned to our warehouse and distributor agree to pay reshipping fee.
- Missing some shipping information (postal code, city or receivers name), Please assure order has not been sent out yet so it will be free of charge.
3) PRF- Product Request Form
- Shortage: Missing items
- Distributor received wrong items, we can offer a discount (20%; shipping and taxes are not included) for those items in case distributor wants to keep them.
4) Claim Form
- Missing/Lost Package
5) Return Label Request form
- Please fill out this form for the wrong items received. Distributors can drop off their package to the nearest UPS center or we can email the return label to the email address provided in the account.
6) OG Temporary Form
- File OG temp Form to refund shipping fee in orders over $500.00
- Duplicate Orders
7) CIF-Charge Inquiry form
- Unknown charge
- Double charge in one order number
8) Product Complaint Form
This form can be used for the complains in regards to the change of product taste or look, broken package, short of contents, etc.,