From Logistics Department:
Dec 6th, 2012:
●All product Request Forms are being APPROVED and investigated by the Logistics team. For shortages claims which weight less than a pound Logistics will forward the inquiry directly to the warehouse for investigation. This applies to all warehouses.
●For CA warehouse- Assemble orders still at the warehouse can be cancelled, if not in transit to the distributor. All request for cancellations have to be sent to Michiko, Kevin or Rebeca. CA warehouse will not cancel an order if it’s coming from someone else than mentioned above.
●For EU and UK there is no change of shipping method. No exceptions.
●FOR MX: Distributors must report missing and damaged packages within 24 hours from the “delivery” or “picked up” time.
●FOR MX: Distributors must report shortages within 24 hours from the “delivery” or “picked up” time.
●Refunds Updates for MX:
Returns Dept. has a limited time in issuing a refund for cancelled orders:
▫CC payments- HQ can issue the refund within 120 days (check payment date) if over 120 days refund has to be issued by the MX office
▫Bank payments: All refunds are processed by the MX office
▫Cash payments: All refunds are processed by the MX office
If the refund has to be processed by the MX office we will need the following:
c0”clabe” number (18 digits)
a)CC number (16 digits)
c)type of card (visa or MasterCard)
a)Distributors have the option to be refunded via CC or bank deposit. If they choose bank deposit or CC they must provide the necessary details as mentioned above.
b) We need proof of payment (receipt)