To exchange or return a product, the Distributor must follow the procedures below:
a) Call Distributor Support or send an email to firstname.lastname@example.org
b) Provide them with the original invoice number and ID number
c) Notify them of the product(s) being exchanged or returned,
d) Receive a Return Merchandise Authorization (RMA) number, and
e) If exchanging, place and pay any difference for an order for exchange products; the total must be equal to or greater than the products being returned, excluding shipping and taxes. Appropriate shipping charges and taxes will also be charged. No credit will be allowed towards future purchases.
f) Clearly print the RMA number in indelible ink on the outside of the box. Packages without visible
RMA numbers will not will not accepted by the Company.
g) The Distributor is responsible for pre-paying all shipping costs related to the returned or exchanged items to be sent. The Company does not accept shipping-collect packages. Please send it to the following address:
*For Returns via Fedex, UPS, etc*:
Organo Gold International, Inc.
C/O Yobel, Edificio P
Carr. 869, Royal Industrial Park
Cataño, PR 00962
*For returns via USPS only*:
500 Carr. 869
Catano, PR 00962-2016
Please note Yobel is not authorized to accept returns in person unless we inform them first. In that case, please contact the ORGANO Distributor Services before going to the Yobel's warehouse. We will inform directly Yobel to accept the return.
**For orders that were originally shipped from our warehouse in Ferndale, Washington , please return it to:
5505 Hovander Road
Ferndale, WA, 98248
h) Distributors are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by the Company, it is the responsibility of the Distributor to trace the shipment.
All items for a return should be unused, unopened and in resalable condition. A 10% re-stocking fee may apply for all returned orders and shipping and handling fees are not refundable. The volume and commissions paid to the Distributor on the items being returned will be deducted.
The customer is responsible to return the products and pay for the shipping cost. Please note that the package (box) we use is for one way use only.
Note: This would vary from country to country.
Within 1 year: Shipping and handling fee is not refundable, shipping tax (if applicable), 10% restocking fee (exceptions may be given in different states referring to the Policies & Procedures), and/or $15.00 intercept or refusal fee will apply.
Distributors are allowed to refuse orders. However, a refusal fee will apply.
Retail Customers: (Purchased from the replicating website)
Within 30 days: Shipping and handling fee (or pick up fee) is not refundable (for all countries).
Orders cannot be refused. If an order is refused, we will deduct from the refund amount the refusal cost. Please note that this applies to all orders, therefore the refund amount will NOT be full refund..
Personal Retail Customers: (Face to face selling)
Within 30 days: Distributors are required to offer personal retail customers 100% money back guarantee