Australia/New Zealand Facts:
Contact information:
Phone: 1300 886 165 (Toll Free in AU)
Email: ,  
Fax# +612 9475 4646
Phone: 0800-674260  (Toll Free in NZ)  
Fax# +612 9475 4646
Office hours:  Monday - Friday 8:00 am to 5:00 pm (AEST) Time in Sydney, NSW
Policies and Procedures:
•  Tax ID is mandatory.
•  DBA: Allowed, following proper Compliance procedure.
•  Country transfer: 50 AUD
•  Gourmet Black, Gourmet Latte, Gourmet Mocha, Green Tea and Hot Chocolate.
• Business tools as AU/NZ comp plan brochure and flip chart are available to order in distributor's back    
New Zealand:
•  A 15% GST is applicable to all beverages.  
•  A 15% GST is applicable to Starter Kits, BackOffice renewals and Shipping & Handling fees.
•  A 0% GST is applicable to all coffee and tea beverages.  
•  A 10% GST is applicable to Starter Kits, BackOffice renewals and Shipping & Handling fees.
Payment Methods:
•  Visa, MasterCard.
•  New Zealand : New Zealand dollar
•  Australia: Australian dollars
Compensation Plan:
•  Standard Version
Commission Payment Method:
•  OG Wallet Cash out options: Bank Transfer
•  By FDM (Australia) by DB Schenker NZ limited (New Zealand).  
•  3-5 Business days to be delivered.
•  We do not intercept packages.
Pick up:
•  Not available.
Returns and Refunds:
•   Return products are acceptable within 30 days from delivery date, shipping fee is non-refundable
and 10% restocking fee will apply.
•  If order is canceled in Ready status, full refund can be issued.
•  Exchanges are allowed within 45 days.
•  Product return address in Australia and New Zealand should be stated in case distributor ask for it:
Australia -
Organo Gold Australia Pty Ltd
6A Wonderland Drive
Eastern Creek, NSW 2766
New Zealand –Organo Gold New Zealand Limited  
 C/- DB Schenker NZ Limited  
        39-43 Richard Pearse Drive, Airport Oaks,  
 Auckland, New Zealand