How can I track my shipment?

From your back office, click REPORTS and then ORDERS for tracking numbers or call our Shipping line at 1-877- Organo1 (1-877-674-2661). Tracking Numbers are updated upon the order being shipped out.

How long is the shipment of my product?

For regular orders, it is shipped out within the next business day and shipping time is 5-7 business days.

Autoship orders are shipped out within 2-3 business days and the shipping time is 5-7 business days.

*Please be advised that delivering the package to our distributors, whether a signature will be required or will be left at the door, will solely be on UPS driver's discretion

Can I make any changes to my order (while in transit)/ Order Intercept?

USA Intercept (Change of address)

If an order is already in an "assemble" status, the options are below:

1. We can put your order on hold in the nearest UPS facility so you can go and pick it up there (No cost).

2. Put this order on hold in UPS at no cost. If the package is not picked up in UPS after 5 business days, they will send the package back to our warehouse. Once back, you will have to pay for the re-shipment fee.


Please note that intercept request is not guaranteed and is only applicable for change of shipping address. 


USA Intercept (Order Cancellation)

If an order is already in an "assemble" status,  please note that the shipping fee is non-refundable and 10% restocking fee also applies. Please review your options below:

1. We can intercept the order back to our warehouse and a $15 fee will apply to your refund.  However, we need your response at the soonest possible as we need to arrange this request with our warehouse department.

If not,

2. or You may refuse your package and the same fee will still apply to your refund.

3. or You may return your order at your cost. 


My shipment was damaged, I want a replacement, what do I do?

Damaged shipments must be reported immediately upon receipt of the product.  For damaged products,  we will usually  file a  Damage Claim if it's via  UPS. We will also request  pictures  to  be  sent  to  The  decision  to  send  a Replacement will be based on the number of damaged boxes as well as  on UPS' decision (once UPS has inspected the damaged merchandise).  
A return label may be sent to the distributor’s email to retrieve the damaged products, once we  have  verified  the  damaged  products,  a  replacement  will  be  sent  free  of  charge immediately.  

My order was returned to your warehouse, what can I do to ship it back?

This usually happens when there is an Incomplete or Invalid Address.  Should you wish to have the products re-shipped back to you, we would gladly send them to your current/correct address. Please advise that re-shipping/processing fees are applicable. Please call our Customer Service Line or send us an email together with your ID and Order Number so we can provide additional procedures.

With the different countries and carriers, we encounter with different scenarios. Logistics will usually look at the reason as to why a package is returned, the reason will determine whether or not the distributor needs to pay for re-shipping fees.

My package is lost, what can I do?

Please report this to us immediately so we can file a CLAIM with our carriers.  We also advise to please double check your surrounding or check with your neighbors if they have kept your package for you.

A Reshipment (Replacement) is not guaranteed until an investigation has been completed and this may take up to 10 business days.

For Mexico, missing and damaged packages must be reported within 24 hours from Delivery time, as per policies by the carrier Estafeta.

For EU countries and UK, UPS will only allow customers to file a claim for missing  packages if it is delivered to a different address than that is on the label.

For the rest of countries (MX, DR, EC, PE), we forward the claim inquiries to the local  warehouses or customer service. (They will be in contact directly with the distributors.)

Order Discrepancy

Must be reported to the Shipping Department immediately upon receipt of the product for adjustments to be made.  

Wrong Items Received

We will investigate this matter and if found that there is discrepancy, a distributor may keep the wrong items at 20% discount, otherwise, we will arrange to have the products returned to us. Once we have received the products, we will then send the correct products free of charge. 

Product Shortage

The weight will be investigated by our Logistics Department. We will be shipping the product shortage based on the result of the investigation. For follow-up regarding this matter, please e-mail

Free Shipping

Free shipping on cases and regular orders worth $500 or above (not applicable to Promotional Sales Packs). 

I would like to exchange the items I received, what is the procedure?

Any  OG  Promotional Sales Packs  are  not  customizable.  We  don't  exchange  individual  items  from any of the packs, including OG Promotional Sales Packs. Exchanges accepted within 45 days from the shipped date. 
Items exchanged must be the same CV amount or higher. Request an EMA number from one of our Customer Service Representative. The merchandise must be returned unused, unopened and in resalable condition. 

  • Write down the EMA number visibly on the outside of the box.

  • Pack and seal your return merchandise with the original invoice in the original package. Please note that you will be responsible for the shipping cost to return the products and re-shipment.  

  • Shipment of replacement products will only be made once we have received the original products 

  • Mail the package to the original warehouse where the order is shipped from:

                          1070 Mary Crest Rd. Henderson, Nevada, 89074
                           5505 Hovander Rd. Ferndale WA 98248