Fraud

Tips to Avoid Credit Card Fraud Sharing personal information, including with your sponsor, increases your risk of credit card fraud. Sensitive information not to share includes: a) Credit card number b) Card verification number (3 or 4 digits on the back of your card) c) OG account access information d) OGPAY account access information 2. If registered by a third party and you shared your personal information, change your login information immediately upon accessing your account. 3. If registered by your sponsor or another person, verify if auto-ship was activated. If unsure, contact support@organogold.com for assistance. Auto-ship can also be modified via your Back Office. 4. Review your account profile and organization monthly; report any unusual activity to compliance@organogold.com. 5. Report any unfamiliar accounts under your organization to compliance@organogold.com to rule out fraudulent registrations. 6. Regularly check your credit card bills and reconcile them with your Organo purchases. 7. When accessing your OG or OG Wallet account from a shared computer, log out after your session. 8. If your credit card was charged for an unauthorized order, contact the Compliance department immediately at compliance@organogold.com or call (1 877 674 2661, available 24/7 in English) with the following information: a) Order number (usually begins with G0000 or A000) b) Amount charged c) Date of the charge d) Credit card number (only the first and last four digits are needed) 9. To expedite a fraud investigation and process a refund (if confirmed as fraud), provide a copy of an official ID and a bank statement for the affected card, showing the first and last four digits and the cardholder's name. Other information can be redacted. Credit Card Security At Organo Gold, maintaining our distributors' security and confidence in our ordering system is our top priority. We have implemented a system that allows orders only if the billing address matches exactly with your credit card company’s records, using the Address Verification System (AVS). Credit cards not permitted for international transactions will not be processed. Purchase limits are as follows: First order: $1500 Reorder: $2500 Daily per person: $2500 Weekly per person: $5000 Daily per credit card: $3500 Weekly per credit card: $5000 A Credit Card Authorization form is mandatory for processing order requests. If your credit card was charged for an order you did not place, please contact Customer Support and provide the following information for verification: a) First and last four digits of the credit card b) Credit card expiration date c) Charged amount d) Date charged e) Authorization code, if applicable f) Order number, if applicable.