US RETURNS and EXCHANGES REFUND Information

To process a return or exchange, all Distributors must follow these steps:

Contact Distributor Support by calling us or sending an email to support@organogold.com.
Provide your original invoice number and ID number.
Clearly list the product(s) you are exchanging or returning.
Receive a Return Merchandise Authorization (RMA) number from our support team.

Please be aware of the following conditions:

All returned items must be unused, unopened, and in resalable condition.
A 10% restocking fee may apply to all returned orders.
Shipping and handling fees are not refundable.
The volume and commissions originally paid to you on the returned items will be deducted.

Shipping Responsibility: You are responsible for pre-paying all shipping costs associated with the return. We do not accept shipping-collect packages.
Packaging: The original box is for one-time use; you must use new packaging for the return shipment.
RMA Labelling: Clearly print the RMA number in indelible ink on the outside of the box. Packages without a visible RMA number will be refused by the Company.
Tracking: We highly encourage you to add a pre-paid tracking or delivery confirmation service. If a returned product is not received, it is the Distributor's responsibility to trace the shipment.

Please send your return package to the following address:

Lawrence 467

2400 Kresge Road

Lawrence, Kansas, 66049

If you are requesting an exchange:

We will place a new order for the exchange products. The total value of the new order must be equal to or greater than the products being returned (excluding shipping and taxes).
You must pay any difference in price, along with appropriate shipping charges and taxes.
No credit will be allowed toward future purchases.