Shipping

Here is a streamlined guide on how to return or exchange products in Canada. The time from the original date of purchase determines the refund or exch...

To process a return or exchange, all Distributors must follow these steps: Contact Distributor Support by calling us or sending an email to support@o...

CA: Your order will ship within one business day, and you can expect it to arrive in 3-10 business days. Autoship orders will ship within 2-3 busines...

Distributor Partners Within 1 year:  For returns made within one year of purchase, the original shipping and any applicable shipping taxes are non-ref...

We will issue a refund by check in the following circumstances: 1. For returns made within one year where the refund is processed after the one-year m...

Order discrepancies must be reported to the Shipping Department immediately upon receipt of the product for adjustments to be made.   Wrong Items Rece...

To report a package that has been lost or is missing, we kindly ask that you reach out to us as soon as possible. This will enable us to initiate a cl...

If your package has been returned to us because the address provided was either incomplete or invalid, we are more than happy to reship it to your cor...

If you find that your shipment has arrived in a damaged condition, it is imperative that you report this issue without delay. To initiate the process ...

This document outlines the protocol for contacting the shipping carrier regarding delivery changes. It is essential for receivers to understand the co...

You have two easy ways to get your tracking information: Log into your back office and navigate to your order history: Under your ID number or the "We...