CA RETURNS and EXCHANGES REFUND Information

Here is a streamlined guide on how to return or exchange products in Canada.

The time from the original date of purchase determines the refund or exchange option:

• Full Refund: Within 30 days of purchase.

• Exchanges: Within 45 days of purchase.

• Returns After 30 Days (Up to 1 Year): A 10% restocking fee will apply.

To start a return or exchange, follow these steps:

1. Contact Distributor Support

• Email: support@organogold.com

• Phone: 1-877-674-2661

2. Provide Necessary Information

• Original Invoice Number

• Your ID Number (Please include this in all correspondence.)

• A complete list of products you wish to return.

3. Get Your RMA Number

• Customer Support will issue you a Return Merchandise Authorization (RMA) number.

4. For Exchanges Only

• Place a new order of equal or greater value.

• You are responsible for paying any price difference, plus shipping and taxes, on the new order.

5. Ship Your Return

• Clearly write the RMA number on the outside of your package.

• Use new packaging (the original box is for one-time use only).

• Pre-pay all shipping costs and consider adding a tracking service for delivery confirmation. 

Please ship your returned items to:

Organo Gold Enterprises Inc 

Unit 150, 6311 Westminster Hwy 

Richmond, B.C. V7C 4V4

• Returned items must be unused, unopened, and in resalable condition.

• The 10% restocking fee may apply depending on the timeframe (see above).

• Shipping and handling fees are non-refundable.

• You are responsible for the return shipping costs.

• The volume and commissions associated with the original purchase will be deducted for any returned items.

• Note that this policy may vary by country.