OGPAY
How long will it take to be reimbursed for unauthorized charges?
Approximately 45 – 60 days
How do I submit a prepaid card dispute?
Please note the issuer of your prepaid card. You will find the card issuer displayed on the back side of the card near the bottom. Download the corres...
What should I do before I submit a Visa Debit Card dispute?
A quick call to the merchant can often answer your questions and easily resolve your prepaid card dispute. However, if this is not resolved, you may w...
What should I do before I submit a Visa Debit Card dispute?
A quick call to the merchant can often answer your questions and easily resolve your prepaid card dispute. However, if this is not resolved, you may w...
What happens after I submit my dispute?
After we confirm your dispute claim, we may need to contact the merchant and their bank regarding the disputed transaction. In some cases, we may cont...
What is a Visa Debit Card dispute?
If you believe that a prepaid card transaction has been posted to your account in error, you may submit a prepaid card dispute within 60 days of the d...
What do I do if I don't recognize the merchant listed on my statement?
Some merchants may bill under a name other than their operating name or bill from a state different from where you made your purchase. If you still ha...
What should I do if my Visa Debit Card is lost or stolen?
If your card is lost or stolen, please immediately call and report it to the number shown here , any time of day and any day of the week. Our agents...
What should I do if I forget my PIN?
If you forget your PIN, you can reset it using the forgot PIN feature found in your online OG Pay Portal under PIN management. Log in to your OGPay Po...
What limits is my card subject to?
Your Debit Visa card is subject to transaction limits as defined in your Cardholder Agreement under Fees and Limits Schedule.
What is the maximum balance my card can carry?
Your maximum balance is determined by your card type. Please refer to your Cardholder Agreement for your maximum balance.
Can I use the card outside of the country?
Yes, your Debit Visa Card can be used internationally. If you make a purchase or withdrawal in a currency other than the currency in which your card w...
Can I use the card outside of the country?
Yes, your Debit Visa Card can be used internationally. If you make a purchase or withdrawal in a currency other than the currency in which your card w...
Can I use the card to withdraw cash at an ATM? If so, which symbols should I look for on the ATM?
You can use your prepaid card to make cash withdrawals at any ATM bearing the Acceptance Mark displayed on your card front or back. Please refer to yo...
How long does it take for my transaction history to update with my card transactions?
Your Pay Portal transaction history will be updated with your card transactions a few moments after the card processor receives the transaction inform...
How can I obtain my card balance?
-By logging into your online OGPay Portal and viewing your Transaction history. Transactions to view are OG PAY Transactions and Debit Card Transactio...
How will I get my card's PIN code?
You will be provided or prompted to select your personal card PIN during the card activation process.
Can the card be in the name of my business?
Debit Visa cards may be issued in the name of an individual only.
Do I need to activate this card? How?
Once you receive your card in the mail, you may activate online at www.myogpaywallet.com . Please log in to your account online, click on the "Activa...
What are the benefits of using your Debit Visa Card?
- Use funds on your Debit Visa Card anywhere Visa Card is accepted. - Withdraw funds from your Debit Visa Card to virtually any ATM worldwide. - Move ...
What should I do if the card doesn't arrive within the normal delivery timeframe?
If you do not receive your card within the delivery times listed above, please contact Customer Support
How long does it take for the card to arrive after I request it?
Please be advised that we still do not have the Physical card available yet. In the meantime, you may request for Virtual card. Please log in to your ...
How can I obtain a Debit Visa Card?
Click on Add Debit Card and choose a debit card type program Complete the required information Submit add Debit Card *You can order a Virtual Debit V...
How do I view the Cardholder Agreement?
It is readily available at the bottom of the screen then on the Left corner of the homepage ( ogpaywallet.com )
Where can I find my virtual Debit Card
Log in on your OGPay account click on Debit Card then Virtual Debit Card, system will ask you to enter the PIN. The screen will show the image of the ...
I forgot my OG pay password. What should I do?
Please note that we do NOT keep a record of your password. If you have forgotten your password, you may reset it by following these steps: -Click on ...
How do I change my account password?
To change your password: -Log in to your OGPay account -Click Account -Then Settings -Click Password -Enter your old password -Enter your new password...
How can I access my OGPay Wallet account from my mobile device?
Please click on the appropriate links below from your mobile phone. You can also search the app stores for "OGPay" Android Smartphone App Store link: ...
How do I transfer funds from my OGPay Wallet to my bank account?
You can move money to any US personal Checking/Savings account from your OGPay wallet. Money movement usually takes 3-4 banking days. To transfer your...
What is my Username?
Your user name is your Organo Distributor ID. If you do not know your distributor ID, please contact support@organogold.com
How do I sign up or activate my account?
ORGANO will create your OGPay wallet account on your behalf. Once created, you will receive an activation email containing your temporary password and...