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Frequently Asked Questions

AutoShip

Why is my Autoship pending?
If you see your autoship order as pending, it is possible that the credit card you have used for your autoship was declined. To process your payment, ...
How can I cancel an Autoship?
You are able to cancel your autoship through your back office under the "Autoship" section on the left side menu. To do this, please follow the steps ...
Can I modify my Autoship order on the 5th or 15th once it has been placed?
Autoship orders cannot be modified once it has been placed. Please be reminded that once the order is placed or submitted either on the 5th or 15th of...
How do I add to or edit my Autoship Profile?
Please be informed that you are able to set up/modify an autoship through your back office under the "Autoship" section on the left side menu. To do t...