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To report a lost or missing package, please contact us immediately so we can file a claim with the carrier. Before you do, we recommend checking your ...

If your package was returned to us due to an incomplete or invalid address, we can reship it to your correct address. Please be aware that a reshippin...

If you receive a damaged shipment, you must report it immediately. To get a replacement, you'll need to email photos of the damaged product to shippi...

Only if the initial delivery attempt fails can the receiver contact the shipping carrier directly to request a change to the delivery date or address....

Your order will ship within one business day, and you can expect it to arrive in 3-10 business days. Autoship orders will ship within 2-3 business day...

Any distributor who has registered for the GST/HST should provide a proper invoice for the month the commission is received. This should be done on a ...

Here is a streamlined guide on how to return or exchange products in Canada. The time from the original date of purchase determines the refund or exch...

As residents of Manitoba, the government requires that you obtain an individual Direct Seller's Licence in order to do business. This requirement is f...

This document outlines the schedule and important information regarding the distribution of T4A forms to Canadian Distribution Partners (DPs) who have...

1. Credit Card Payment   We accept Visa,  American Express and Mastercard for payments made through the back office.  2. OGPay The option will be disp...

For distributors operating in Canada, the payment of commissions is facilitated through the OGPay Wallet, which can be accessed at the following link:...

Order online and pick up at the Richmond BC distribution center without leaving your car. Here's How It Works: Place your order online via your Backof...